Common Address Data Questions and Answers
1. Q: How can I use the Address Search information in my applicant screening process?
A: The Address Search shows all previous U.S. addresses based on the Social Security Number. The Address Search can be used in 3 ways:
- Check the names which come up in the Address Search. If you see your applicant's name, this is a confirmation that you have entered the correct SSN.
- Cross-check these addresses with the records in the Eviction tab. If any of the addresses match, this is a strong indication that you applicant was evicted from one of these addresses.
- Compare the applicant's previous address information from your rental application with the information provided by Address Search. This will determine if your applicant is being truthful with you on his application.
2. Q: What happens if the Address Search shows a different name than my applicant's?
A: There are several reasons why this might be the case:
- If all the names belong to another person, this indicates that the SSN you entered belongs to that person and not the applicant you are trying to screen.
- If one or a few names belong to another person, this could be the result of a clerical error or perhaps a roommate who once lived with your applicant.
- If several names look very similar but appear to be spelled differently, this could be the result of a type-o.
There are a few steps you can take:
- First, confirm your applicant's identification information based on some kind of government-issued ID (ie: license, passport, SSN card, etc).
- Second, ask if your applicant has legally changed their name (ie: maiden name, married name, etc) because the results could be showing previous legal names.
- Third, contact Customer Support at 888-401-7999 to confirm that you did not accidently mistype the SSN. Please never email an SSN number.
3. Q: Where does the Address Search pull its information from?
A: Address Search is powered by a database that pulls address information from many sources, including postal address records, financial institutions, utility service providers, and many more. The result is a more comprehensive and up-to-date picture of where the applicant is moving from and where they have lived.